It is no longer a question. Your organization will reduce costs, increase processing speed, and better serve customers through enterprise content management solutions.
Workflow: Systems that control the management, security, routing, and processing of electronic documents.
Operational and strategic benefits
For information intensive companies, enterprise content management is a strategic necessity that cuts to the core of your business processes with the following benefits:
- Reducing costs by capturing and moving paper faster as electronic documents.
- Improving processing speed and productivity.
- Opening up new avenues for knowledge management, risk management, and enterprise resource planning (ERP).
- Providing more responsive customer relationship management (CRM).
- Achieving better statutory and standards compliance.
- Improving auditing and record-keeping.
- Providing a platform for automated data capture.
With proven expertise and a solid record of success, we offer full scale, end-to-end system deployments and system support. Our solutions are delivered through R2K’s offshore capabilities to be economical, yet offer the highest quality. We also provide expertise in consulting with your organization to design an enterprise content management strategy. Below are some case snapshots:
- System Development and Integration
R2K played a leading role in the design, implementation, and support for a high visibility, mission critical enterprise content management customer service application that remotely scanned peak volumes of over one million pages per day at a single site, and distributed the images for multiple processing steps across six different cities.
R2K conducted a thorough study of an existing 3,000+ seat imaging installation for a large corporate user. This system had not been upgraded in several years and was experiencing severe operational and reliability problems. The client was considering changing vendors, at an extremely high cost, and possibly discontinuing imaging altogether. R2K made a number of key findings and recommendations that allowed our client to stabilize and optimize their existing software with no additional expenditures or staff. The system went from being the least reliable major system in the organization to being the most reliable.
- Outsourced Support
R2K provides technical support on an outsourced basis to a major U.S. corporation for a full suite of dozens of document imaging, workflow, fax, and data capture systems and applications. Its ongoing responsibilities include problem diagnosis and resolution, configuration, tuning, QA testing of new vendor releases and platform upgrades, deployment support, and bug fixes and enhancements to custom application code. R2K’s seamless technical support has freed the customer to focus on their core business competencies and objectives.
Our workflow and imaging solutions meet your needs for scalability, error-handling, network throughput, and integration with other document-management technologies. Our industry awards attest to the quality of our solutions.