Flexible IT Services To Meet Your Business Needs
ECM Consulting, Systems Integration & IT Outsourcing

R2K delivers a comprehensive range of IT services designed to reduce costs, increase productivity, and improve customer service. R2K serves multiple industries including health care, insurance, finance, government, banking, pharmaceutical, entertainment and retail. And, with our offshore capabilities in India, you gain economic solutions without sacrificing high quality results.

Utilize R2K's ECM Consulting services when you need to add a specific skill or talent to a project. Accomplished in a wide variety of technologies, R2K can provide expert resources for an entire project or during specific lifecycle phases.

Select our Systems Integration services when the time comes to build or migrate new business solutions. You can count on us for seamless integration with your legacy systems, for departmental or enterprise deployments.

Turn to R2K for IT Outsourcing when you need to turn an IT function, such as imaging and workflow support, entirely over to experts in order to reduce costs and focus on your core business. You can rely on R2K to assume full responsibility utilizing both local teams and transparent offshore staffing.

Click here for our Services Overview information sheet, PDF format (384 KB)

ECM Consulting Across the Project Life Cycle

Gartner Group reports that over half of all major IT initiatives fail. R2K's seasoned IT consultants allow you to add talent to your project while controlling costs, reducing risk, and exceeding expectations. Flexibility is key: use one consultant for a small part of your project, or multiple consultants as needed across the project lifecycle.

Delivered using a combination of onshore and offshore technical and management talent, R2K offers a comprehensive range of consulting services:

Business Systems Analysis
Feasibility studies, technology assessments, cost/benefit analysis, business requirements, functional specifications, systems architecture and design, capacity planning, business continuation strategies.

Software Development
From junior programmer to technical guru, software design, coding, unit testing, and integration using a wide range of advanced development technologies. Application performance optimization, data migration, and installation packaging. Technical interviewing, training, and mentoring.

Systems Engineering
Equipment deployment, network configuration, application installation, performance tuning, system administration and management, backup and recovery, system security, diagnostics and troubleshooting, script automation, telecommunications.

Software Quality Assurance
Development of detailed test plans, test scripts, regression testing, function testing, performance testing, limits and exceptions testing, load and stress testing, test lab implementation and management, automated test script development, metrics collection and reporting, software configuration management, testability requirements.

Application Support and Maintenance
Helpdesk application support, call logging, problem reproduction, troubleshooting and diagnostics, debugging, platform upgrades, application migration, data conversion, field site support.

View more detail about R2K's Technical Expertise.

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Integration Services On Time, On budget
End-to-end accountability that makes it all work

R2k offers the technical versatility and project management accountability you need to execute end-to-end integration projects with confidence. R2K is expert in multiple platforms including Microsoft and IBM, and delivers scalable solutions that support one department or your entire enterprise. Our customers and awards attest to the quality solutions resulting from R2K's proven methodology for system integration.

Technology Platforms R2K Integrates Using R2K's End-to-End Integration Method
Distributed, database-driven corporate information repositories (SQL Server, UDB) Web-based customer front-ends for customer service applications (IIS/ASP, WebSphere) Messaging systems for data exchange and internal communication (MQ Series, MSMQ) Technologies that support security and regulatory requirements (Policy Director, NT Security) Detail on platforms supported by R2K	Business and systems process analysis System design and architecture Project and process management Status and milestone reports, budget tracking Custom application software development Quality assurance testing Implementation Ongoing Support Detail on R2K's Methodology, including offshore capabilities

Leaders in health care, insurance, finance, government, banking, pharmaceuticals and the entertainment industry have come to rely on R2K specializations in:

• Imaging, data-capture, and workflow systems for handling insurance claims, membership and enrollment forms, and new-business applications
• Enterprise desktop software management for timely, conflict-free software deployment
• E-Commerce platforms integrating custom-developed business connectors for CRM, AP/AR, payment services, and order fulfillment systems

Learn more about these and other business solutions that R2K system integration services have produced.

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Quality Outsourcing
Lower costs, extended capacity, reduced risk

R2K is skilled at bringing the right combination of technical and project management talent to your IT outsourcing goals. With our R2K employees based in the US and India, we can provide the right mix of talent with broad and deep ECM knowledge to manage your systems with the highest quality and reliability at very competitive costs.

R2K's Outsourcing Services Delivered Through R2K's Quality Practices

Quality assurance testing Application monitoring Platform upgrades First, Second and Third Level support Single point of contact for custom and vendor software System Enhancements

Metrics Establish service level agreements (SLAs), baseline business, performance and response requirements, and report related metrics. Technical Bring specialized technical skill to outsourcing applications including: document imaging and workflow, OCR & data capture, e-commerce solutions. Management Provide experienced project and account management for tracking and responsive communication. Organizational Utilize a two-stage transition plan to manage the organizational change associated with outsourcing. Detail on R2K's offshore capabilities

Outsourcing reduces cost by gaining operational efficiency (OE).

R2K can share a larger pool of resources between multiple outsource customers to provide better service and support at a lower cost. In addition to reducing the fixed and HR costs needed to maintain full capacity and system uptime, outsourcing to R2K allows you to:

• Focus on core competencies and customer service
• Have access to R2K's deep product knowledge and skill in innovating existing systems with new methodologies. We help transfer skills to your internal teams.
• Benefit as enhancements made for one customer become available to all.
• Adjust staff level to address short-term demands.
• Benefit from R2K's shared development and test environments, supporting customer configurations.
• Receive increased support coverage through R2K's U.S. and India-based time zone operations.
• Simplify the management task by partnering with one outsource provider rather than multiple in-house teams and complex projects.

Learn more about R2K's Methodology that ensures continuity of quality methods and project control while reducing your costs.

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