R2K's Cross-Functional Relationship Management Approach
Just as we tailor our technical services to your specific project, we make sure it is managed as carefully. R2K's methodology includes comprehensive customer service so your project proceeds in a predictable, timely and cost efficient manner. Short term consulting contracts, complex integration projects, and strategic outsourcing initiatives all require different service resources for success and R2K customizes the service team for each situation.
R2K provides coordinated relationship management touch points across business functions to keep your project on track, including:
- Technical Project Management
R2K project managers work with your designated project manager as well as with multiple resources within R2K, including technical staff, account managers, and as needed, third party vendors. We use standard desktop tools for daily operational tracking of your project and provide you with periodic progress reports. Telephone, in-person meetings and email are all used to keep you current on the project status. We maintain metrics at all points along the lifecycle for planning, budgetary, and quality purposes.
- Account or Contract Management
Account managers understand your business objectives and work with R2K technical teams to select the best technology-driven solutions. They ensure your client satisfaction by monitoring project deliverables. Your project plan is documented in a proposal along with a budget that is tracked and reported back to you throughout. R2K's account managers work closely with the technical teams until the project is completed to ensure your requirements are communicated clearly and delivered on time, within budget.
- Corporate Relationship Management
Senior management from R2K are available to build strategic partnerships for enterprise solutions or IT initiatives that represent a shift in the way your organization does business. R2K partners have strong business experience and are themselves industry innovators in the development of new technology.
- Organizational Change Management
R2K can provide experts to help address the organizational change associated with new technology deployments or outsourcing. These services include organizational change planning, human resource training, and corporate communication program development.