R2K's Customer-Driven Methodology
Delivering economical, high quality solutions

Customers expect IT service solutions to be cost efficient and well managed. Our methodology meets these needs, not just on the technology side, but in terms of R2K's business model and customer service competencies. Our methodology is designed to meet your business goals and is differentiated by a customer-focused set of competencies.

 

CUSTOMER GOALS DIFFERENTIATE R2K's METHODOLOGY
First Class Technology Solutions You seek to deploy technology to serve business goals and expect solutions to be reliable, robust, scalable, and increase productivity.	R2K's Proven Technical Processes We guide the design and progression of work, using quality metrics across the project lifecycle to ensure repeatable project success. Learn more . . .
Economical Delivery You expect their IT solutions to reduce business costs and help gain efficiency in staff utilization.	R2K's Skilled Offshore Capabilities We reduce the cost of solution delivery or system support while maintaining high quality and lowered risk. Learn more . . .
Well-Managed Projects You rely on solution providers to be accountable and responsive in managing projects that progress smoothly across the project lifecycle.	R2K's Relationship Management We work to complete your project on time and within budget through tracking and excellent communication across relevant business functions. Learn more . . .

R2K's Proven Technical Processes

R2K's processes are guided both by technical requirements and the business objectives that initiated the project. Our expertise in scalable, enterprise-level software development and integration includes:

• Project Initiation (proposal, statement of work, schedule)
• Business and Technical Analysis (requirements, functional spec, estimate, plan)
• Development (design, coding, unit testing, reviews, documentation, software builds)
• Quality Assurance (system test, defect tracking of bugs, user acceptance, pilot testing)
• Project Planning (tracked using Microsoft Project)
• Configuration Management (deliverables documentation)
• Coding Standards (C/C++, VB, Java guidelines, process to raise errors, error logging)

R2K's Offshore Capabilities

R2K India Ltd.

R2K's wholly owned subsidiary located in Bangalore, India is a seamless part of our global delivery strategy that saves you money. R2K India provides software development, quality assurance testing, system documentation and product support. R2K provides complete engineering, project, and account management from its headquarters offices in New York City.

Examples of R2K Projects Executed Offshore Integration of security management products with legacy imaging and workflow applications. Re-certification of custom applications with new operating system and database releases. Software development for system administrator control of web-based document processing application. For more detail about R2K's offshore capabilities, click to view the presentation.

To ensure continuity of quality methods and project control while containing costs, R2K India: Is fluent in core enterprise technologies such as VB, Java, C++, Windows, IIS, ASP, SQL Server, etc. Works with the same state-of-the art hardware and software tools for project work and communication used by U.S. staff. Receives training and development in R2K's technical process methodology and relationship management protocol. Is fully integrated on R2K's intranet, email, project management and corporate communication infrastructure. Uses the same stringent recruitment standards used for hiring as in the U.S office. Staff is fluent in English Is a dedicated, scalable offshore resource. R2K does not use subcontractors.

With R2K's offshore capabilities, your project receives the highest quality development services twenty-four hours a day at a substantial cost savings.

Qualified candidates looking for opportunities in Bangalore should send resumes to careers@r2k.com.

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R2K's Cross-Functional Relationship Management Approach

Just as we tailor our technical services to your specific project, we make sure it is managed as carefully. R2K's methodology includes comprehensive customer service so your project proceeds in a predictable, timely and cost efficient manner. Short term consulting contracts, complex integration projects, and strategic outsourcing initiatives all require different service resources for success and R2K customizes the service team for each situation.

R2K provides coordinated relationship management touch points across business functions to keep your project on track, including:

• Technical Project Management
  R2K project managers work with your designated project manager as well as with multiple resources within R2K, including technical staff, account managers, and as needed, third party vendors. We use standard desktop tools for daily operational tracking of your project and provide you with periodic progress reports. Telephone, in-person meetings and email are all used to keep you current on the project status. We maintain metrics at all points along the lifecycle for planning, budgetary, and quality purposes.
  

• Account or Contract Management
  Account managers understand your business objectives and work with R2K technical teams to select the best technology-driven solutions. They ensure your client satisfaction by monitoring project deliverables. Your project plan is documented in a proposal along with a budget that is tracked and reported back to you throughout. R2K's account managers work closely with the technical teams until the project is completed to ensure your requirements are communicated clearly and delivered on time, within budget.
  

• Corporate Relationship Management
  Senior management from R2K are available to build strategic partnerships for enterprise solutions or IT initiatives that represent a shift in the way your organization does business. R2K partners have strong business experience and are themselves industry innovators in the development of new technology.
  

• Organizational Change Management
  R2K can provide experts to help address the organizational change associated with new technology deployments or outsourcing. These services include organizational change planning, human resource training, and corporate communication program development.
  

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