services

ECM Consulting

Systems Integration

IT Outsourcing

Technical Expertise

 

Quality Outsourcing

Lower costs, extended capacity, reduced risk

R2K is skilled at bringing the right combination of technical and project management talent to your IT outsourcing goals. With our R2K employees based in the US and India, we can provide the right mix of talent with broad and deep ECM knowledge to manage your systems with the highest quality and reliability at very competitive costs.

R2K's Outsourcing Services

Delivered Through

R2K's Quality Practices

  • Quality assurance testing
  • Application monitoring
  • Platform upgrades
  • First, Second and Third Level support
  • Single point of contact for custom and vendor software
  • System Enhancements

  • Metrics
    Establish service level agreements (SLAs), baseline business, performance and response requirements, and report related metrics.
  • Technical
    Bring specialized technical skill to outsourcing applications including: document imaging and workflow, OCR & data capture, e-commerce solutions.
  • Management
    Provide experienced project and account management for tracking and responsive communication.
  • Organizational
    Utilize a two-stage transition plan to manage the organizational change associated with outsourcing.

 

Detail on R2K's offshore capabilities

Outsourcing reduces cost by gaining operational efficiency (OE).
R2K can share a larger pool of resources between multiple outsource customers to provide better service and support at a lower cost. In addition to reducing the fixed and HR costs needed to maintain full capacity and system uptime, outsourcing to R2K allows you to:

Learn more about R2K's Methodology that ensures continuity of quality methods and project control while reducing your costs.