R2K: Imaging & Workflow Solutions

Imaging & Workflow

Data Capture Solutions
CapturePoint Methodology
CapturePoint for Claims Processing

"We selected R2K to manage the evaluation and perform the implementation of imaging and workflow because of their broad experience in electronic document management technologies. Having R2K on our team ensured a smooth, well planned migration and helped to improve productivity and reduce costs of our former paper based business processes. Because of R2K's experience we have successfully implemented our system and we are now evaluating additional departments to implement electronic document management technologies."

Augie Weaver
Executive Vice President and Chief Information Officer
Suffolk County National Bank

Document Imaging & Workflow Solutions

It is no longer a question. Your organization will reduce costs, increase processing speed, and better serve customers through imaging and workflow solutions. According to a 1999 study by the Association for Information and Image Management (AIIM): "More than 90 percent of organizations report that imaging systems have met or exceeded their ROI goals."

R2K's senior staff are pioneers in the imaging industry, having worked on designing and building large-scale imaging systems since the late 1980's, serving companies such as Empire Blue Cross and Blue Shield, Prudential Financial, Pfizer Inc., Suffolk County National Bank, and Group Health Incorporated. R2K supports the products of leading vendors including FileNet, EMC, Global360, Unisys, Kofax, Captiva, Neurascript, and Captaris.

Operational and strategic benefits

For information intensive companies, document imaging and workflow is a strategic necessity that cuts to the core of your business processes with the following benefits:

Reducing costs by capturing and moving paper faster as electronic documents.
Improving processing speed and productivity.
Opening up new avenues for knowledge management, risk management, and enterprise resource planning (ERP).
Providing more responsive customer relationship management (CRM).
Achieving better statutory and standards compliance.
Improving auditing and record-keeping.
Providing a platform for automated data capture.

Imaging: The process of converting content such as paper documents, faxes, microfilm, and images into a usable, searchable, and easily storable electronic format.

Workflow: Systems that control the management, security, routing, and processing of electronic documents.

With proven expertise and a solid record of success, we offer full scale, end-to-end system deployments and system support. Our solutions are delivered through R2K's offshore capabilities to be economical, yet offer the highest quality. We also provide expertise in consulting with your organization to design an imaging and workflow strategy. Below are some case snapshots:

System Development and Integration
R2K played a leading role in the design, implementation, and support for a high visibility, mission critical imaging and workflow customer service application that remotely scanned peak volumes of over one million pages per day at a single site, and distributed the images for multiple processing steps across six different cities.
Consulting
R2K conducted a thorough study of an existing 3,000+ seat imaging installation for a large corporate user. This system had not been upgraded in several years and was experiencing severe operational and reliability problems. The client was considering changing vendors, at an extremely high cost, and possibly discontinuing imaging altogether. R2K made a number of key findings and recommendations that allowed our client to stabilize and optimize their existing software with no additional expenditures or staff. The system went from being the least reliable major system in the organization to being the most reliable.
Outsourced Support
R2K provides technical support on an outsourced basis to a major U.S. corporation for a full suite of dozens of document imaging, workflow, fax, and data capture systems and applications. Its ongoing responsibilities include problem diagnosis and resolution, configuration, tuning, QA testing of new vendor releases and platform upgrades, deployment support, and bug fixes and enhancements to custom application code. R2K's seamless technical support has freed the customer to focus on their core business competencies and objectives.

Our workflow and imaging solutions meet your needs for scalability, error-handling, network throughput, and integration with other document-management technologies. Our industry awards attest to the quality of our solutions.